What top CRE and FM leaders say

Prabhu Ramachandran, Founder and CEO, Facilio; Sangeetha B, Deputy CEO, Al Fajer Facilities Management; Stephen Hayes, Head of Facilities and Engineering (MENA); Andrea Deutschbein, Director FM, EMAAR Malls Group, Fahad Mohamed, Technical Head FM, Deyaar Properties
Prabhu Ramachandran, Founder and CEO, Facilio; Sangeetha B, Deputy CEO, Al Fajer Facilities Management; Stephen Hayes, Head of Facilities and Engineering (MENA); Andrea Deutschbein, Director FM, EMAAR Malls Group, Fahad Mohamed, Technical Head FM, Deyaar Properties

Insights on technology, real estate and FM @ Future Proof Conference, March 2019

  • Everyone agreed on the need to harness technology to unlock efficiencies in the buildings sector
  • ‘Predictive’, ‘Real-Time’ and ‘Unified’ facilities management was seen as the way into the future, and technology an enabler of the same
  • ‘Open’ systems deemed a necessity, with access to “our own data” seen as a priority
  • Data-led FM seen as essential to unlocking multi-fold efficiencies
  • Leaders using legacy systems feel the inflexible and closed nature of those systems hampers speed of progress and adaptability
  • Those who have tried optimization initiatives like assets and energy said they have able to see clear business value in the form of ROI.
  • Many expressed the need for Enterprise-wide real-time, data-driven digitization and optimization platform that is built for buildings
  • Experts believe there is a strong need for FM’s to transcend into value-players, beyond everyday tasks
  • Those who have implemented tech initiatives said technology-led efficiencies can help FM’s to transition from being a cost-center to one which is adding value to business
  • “Added-value” seen as a key differentiator to gain an edge over competition
  • Given the complexity of managing multiple systems across multiple buildings, centralization and unifying asset, FM and talent management were identified as key needs
  • Many feel there is already a lot of automation available in buildings, but there is a strong need for leveraging existing data and translating it into actionable insights
  • Most organisations agreed on the need to make automation and facilities operations work together to maximize efficiency
  • Among those who are using technology, it was seen as a great enabler of scaling operations
  • Industry leaders feel cost savings and an enhanced customer experience is the ROI they are looking for to justify investment in technology
  • Connected buildings that create great customer experiences
  • Strong need for FM heads to be involved from the design phase of automation and then use it for everyday efficiency.
  • Need for open systems in automation and centralising decision-making instead of building wise silos in automation
  • Specific to freehold, industry leaders vocalised challenges like multiple owners, transient investors & changing goals impacting the available capital for service providers, and expressed a need for greater support from the FM ecosystem to be able to convince these stakeholders about the benefits of adopting technology
  • For commercial real estate like hotels, malls, offices etc., technology benefits were seen as an imperative to drive experience, value and ROI
  • Conference helped the audience understand both sides of the story – the challenges that FM companies face and what is expected by clients
  • Very refreshing conference where the focus has not been on the product but generally on market conditions, and how technology is going to change, and the best way to go about adopting technology that will suit peoples specific requirements
  • Strong interest for such knowledge sharing platform and more collaboration